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      Permissions, pay splits and one team calendar

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Questions inspectors ask about Hive

Getting started, the app, pricing and support. Can't find your answer? Ask customer support, 7 days a week, by chat, screen share, video call or email.

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  • Getting started
  • The app and reports
  • Plans and support

Getting started

Is Hive the same as Hive Inspect?

Yes. Hive Inspect is the official product name. Many inspectors and customers call it Hive for short. Both names refer to the same AI home inspection software that writes reports with you at hiveinspect.com.

How long does it take to set up and start using Hive Inspect?

The setup steps take about 90 minutes: company details, templates, agreements, services, automations and connecting Stripe. If you're switching from another tool, we can move your data for you. Most inspectors do a mock inspection and are on a real one within a few days.

What devices does Hive Inspect work on?

Hive Inspect works on iOS (iPhone and iPad) and Android devices. You inspect and write the report in the mobile app, and run the business from the web dashboard on any computer, where you can also edit reports. Your work syncs between the two.

Is training and support included?

Yes. You can book an onboarding call, watch the onboarding videos, and follow the step-by-step guides at docs.hiveinspect.com. Customer support is 7 days a week, by chat, screen share, video call or email.

What is the best home inspection software?

Our pick is Hive Inspect, and we make it. Every AI tool is on every plan with no usage cap, and booking, agreements and payments are included at $99/month, however many inspections you do. Spectora is our runner-up. EZ Home Inspection, Palmtech and Inspector Toolbelt cost less. Our 2026 roundup at hiveinspect.com/best-home-inspection-software compares 11 tools, with dated prices, each tool's limits and who each one suits.

The app and your reports

How does Hive Inspect work offline?

The app works without signal. You can take photos, write comments and edit the whole report offline, then sync when you're back online. The AI tools (Smart Add, AI Comment Assist and AI Comment Merge) need an internet connection.

Can I dictate my findings instead of typing?

Yes. Use your phone's built-in dictation to describe a finding, then Smart Add finds the matching comment in your template, or AI Comment Assist drafts a new one for you to check. Hive doesn't have its own voice recognition.

Can I customize reports to match my brand?

Yes. Your logo goes on your reports, and you can set your own brand color for the PDF. Build as many templates as you need for different inspection types, import the templates you already use, or start from a ready-made one in the Template Hub.

Can clients access reports immediately?

Yes. When you publish, Hive emails or texts the client and agent a link to the online report, with every photo and video, which they can also download as a PDF. Published reports stay in cloud storage with no expiry.

Can I generate state-specific forms and reports?

Yes. The Template Hub includes Florida forms (wind mitigation, 4-point, roof and WDO), Texas TREC and WDI forms, and NPMA-33. If you need another state's form, ask us in chat.

Plans, support and your data

How much does Hive Inspect cost?

Hive is $99/month, or $999/year, however many inspections you do, so a busy month costs the same as a slow one. Each extra inspector is $69/month, or $599/year on the annual plan. Every feature and every AI tool is on every plan. Start with 5 free reports, no credit card.

What happens to my data if I cancel?

You can still log in and view all your past inspections after you cancel.

What kind of customer support do you offer?

Customer support 7 days a week, by chat, screen share, video call or email. You talk to the team that builds Hive.

What does Hive do with my client data?

Your reports and photos are stored in the cloud and backed up. Card and bank payments go through your own Stripe account. Hive doesn't sell your client data.

Is support a chatbot?

No. Every chat is answered by a person on the Hive team. Customer support is 7 days a week, by chat, screen share, video call or email.

Still have questions?

Ask us in chat from the chat button on any page, or email support@hiveinspect.com. Customer support is 7 days a week, by chat, screen share, video call or email.

You can also write to our founder at apoorv@hiveinspect.com.

Open the help center

Answers in more depth

  • PricingPlans, what each one includes, and the 5 free reports to start with.
  • Switching softwareWhat we move over from your current software.
  • Sample reportsReal inspection reports written in Hive Inspect.
  • How the AI worksWhat it drafts, and what stays your call.
  • Best home inspection software in 202611 tools compared, with dated prices and who each one suits.
  • Inspection glossaryPlain-English definitions of report terms.

Try Hive on your next inspection

Start with 5 free reports, no credit card. We move your templates, agreements, services, contacts and settings, and set up your account so it’s ready to run your business, free.

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Hive Inspect is complete home inspection software, with every AI tool included on every plan. Many inspectors call it Hive for short.

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